Portal de San Pedro del Pinatar
www.portaldesanpedrodelpinatar.com
From the Department of Consumer Affairs warn of possible fraud in this period, so it recommends not to provide personal, health or bank information by phone or email if you are not sure of the sender, and be wary of unexpected visits for alleged repairs or other types of services. The Municipal Office of Citizen Attention (OMIC) of San Pedro del Pinatar maintains the service of attention to the residents of the town during the State of Alarm, a period in which the requests for information and the doubts of 60 consumers have been answered.
. In this period the usual claims have varied, being interested in how to put claims in this period, cancellations of services such as trips or celebrations and banquets, or the high price of medical devices such as masks. In this regard, OMIC advises for claims during the State of Alarm, first send an e-mail or certified letter to the company or establishment and with an acknowledgment of receipt stating the reason for your complaint and claim; together with the document they must accompany the supporting documents, receipts, invoices, etc.
The important thing during this time is to try to reach an agreement with the company or establishment, and in case of not achieving it, once the Alarm State has been raised, the process can be started from the OMIC.
the price of medical devices, the OMIC has reported that the Interministerial Commission on Drug Prices has set the maximum amount of sale to the public of surgical masks at 0.96 euros. In the case of celebrations and banquets, the consumer must reach an agreement with the establishment in case the celebration can be postponed and, in case of disagreement, the company must return the money.
The procedure is similar for package tours, tickets, hotels, cruises, show tickets, etc. In contracts that extend over time such as gyms, academies of various kinds, extracurricular activities, kindergartens, etc., the money or the proportional part must be returned unless the user reaches another agreement with the establishment. The Department of Consumer Affairs also warns of possible fraud during this stage, mainly through the internet or phone calls, so they recommend not providing personal, health or bank details if you are not completely sure of the identity of the sender. As for supposed revisions or unexpected repairs at home, the consumer department always recommends requiring the accreditation of the company and, where appropriate, request a prior estimate. The OMIC is available to citizens during this State of Alarm through the emailsomic@sanpedrodelpinatar.esy consumo@sanpedrodelpinatar.es, and the phone 968180600, extension 1167, from 08:00 to 14:30, from Monday to Friday.
Source: Ayuntamiento de San Pedro del Pinatar
Privacy policy
- Legal notice
- Cookies